If you have questions or concerns regarding this statement, you should first contact Customer Service at (02) 5100 8794. International callers please call +61 2 5100 8794. Our mailing address is: Big Island Designs Australia, PO Box 255, Mitchell, Canberra, 2911, ACT, AUSTRALIA.
Collection of Information
In order to use the Big Island Designs Australia website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Big Island Designs Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, or directly through our website.
Use of Information
Any details collected from Big Island Designs Australia customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist our staff to fulfil your order.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and shipping/billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Big Island Designs Australia uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Security of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to eWay Payment Gateway (please refer to Security Policy) in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com or write to us Big Island Designs, PO Box 255, Mitchell, 2911,Canberra, ACT, AUSTRALIA.
Storage of Collected Information
We store your personally identifiable information electronically (such in as electronic databases and email contact lists).
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
Big Island Designs Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Big Island Designs Australia does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.